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Privacy Policy

Privacy Policy

DAQUEM LTD ("we", "our", or "us") operates the Alemao mobile application (hereinafter referred to as "the App"). This Privacy Policy outlines how we collect, use, and disclose personal information from users (hereinafter referred to as "you" or "users") of the App in compliance with Greek law (Law 4624/2019, as amended).

1. Information We Collect

1.1 Information You Provide: We collect personal information from you when you use the App, including but not limited to:

  • Name
  • Contact information (such as gender, date of birth, email address, phone number)
  • Payment details (such as credit card information)
  • Profile information (such as profile picture, user preferences)
  • Location data (such as GPS coordinates)

1.2 Information We Automatically Collect: We may automatically collect certain information when you use the App, including:

  • Device information (such as device type, operating system)
  • Log data (such as IP address, access times)
  • Usage data (such as interactions with the App, pages visited)

1.3 Information from Third Parties: We may receive information about you from third-party services, such as social media platforms, if you choose to connect your account with such services.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

  • To provide and improve the App and its services
  • To facilitate transportation services requested by you
  • To process payments and transactions
  • To communicate with you, including providing customer support and sending important notifications
  • To personalize your experience and provide targeted advertisements and marketing communications

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal bases:

  • Your consent to the processing of your personal information for specific purposes;
  • The necessity of processing for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
  • Compliance with legal obligations to which we are subject;
  • The protection of our legitimate interests or those of a third party.

4. How We Share Your Information

We may share your personal information with third-party service providers who assist us in providing and improving the App and its services. We may also disclose your personal information in response to legal obligations, to protect our rights or property, or for other legitimate purposes.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We take appropriate technical and organizational measures to ensure the security and confidentiality of your personal information in accordance with Greek law.

7. Your Rights

You have certain rights regarding your personal information under Greek law, including the right to:

  • Access your personal information;
  • Rectify inaccurate or incomplete personal information;
  • Erase your personal information under certain circumstances;
  • Restrict the processing of your personal information;
  • Object to the processing of your personal information;
  • Receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller (data portability).

To exercise your rights or for inquiries about your rights, please contact us using the contact information provided below.

8. Children's Privacy

The App is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18 without parental consent, we will take appropriate steps to delete such information.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from those of your country of residence. By using the App and providing your personal information, you consent to such transfers and processing.

10. Changes to this Privacy Policy

We reserve the right to update or change this Privacy Policy at any time in accordance with Greek law. We will notify you of any changes by posting the revised Privacy Policy on the App. Your continued use of the App after any such changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights regarding your personal information, you may contact us at support@alemao.app.

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